Elevating cloud operations through intelligent monitoring, security, and continuous optimization
Three purpose-built tiers to match your infrastructure size and criticality — from foundational monitoring for lean teams to AI-driven enterprise operations for mission-critical estates.
Pratham Elevate
Foundational monitoring with defined SLAs
Essential cloud support and governance for teams starting their managed operations journey. Ideal for lean workloads and single-environment production setups.
- Cloud Infrastructure Support
- Billing Management
- Limited Service Requests — 20 per year
- Cloud Infrastructure — Basic Monitoring
- Quarterly MSP review report
- Production Environment Synthetic monitoring — up to 2 links
- Customer Support portal — 1 customer user
Pratham Advance
Unlimited support with advanced observability
A comprehensive package with unlimited requests, richer monitoring, and expanded environments for growing businesses that need reliable 24 x 7 coverage on critical workloads.
- Cloud Infrastructure Support
- Billing Management
- Logs Management Tool
- Unlimited number of Service Requests
- Cloud Infrastructure — Advanced Monitoring Tool
- Infrastructure monitoring Dashboards
- Production and UAT Synthetic monitoring — unlimited links
- Customer Support Portal — 3 customer users
- + 3 more capabilities
Pratham Ultimate
AI-driven enterprise cloud optimization
Our most comprehensive tier — AI-powered alerting, application performance monitoring, and continuous optimization for mission-critical, enterprise-scale cloud estates.
- Cloud Infrastructure Support
- Billing Management
- Logs Management Tool
- Advanced Billing Dashboards with cost alerting
- Unlimited number of Service Requests
- Cloud Infrastructure — Advanced Monitoring Tool
- Application Monitoring Solution — APM
- Advanced Alerting Tool using AI
- + 8 more capabilities
Transparent commitments on response & resolution
Every tier includes clearly defined SLAs for both service requests and incidents across four severity levels. Pick the tier below to see full details.
Everything included
- Cloud Infrastructure Support
- Billing Management
- Logs Management Tool
- Unlimited number of Service Requests
- Cloud Infrastructure — Advanced Monitoring Tool
- Infrastructure monitoring Dashboards
- Production and UAT Synthetic monitoring — unlimited links
- Customer Support Portal — 3 customer users
- Monthly MSP review report
- Yearly Well-Architected Review Report
- Quarterly Security Standards Enhancement
Service Request SLA
24 x 7 support for critical incidents
Incident SLA
Response → Resolution targets
Talk to a managed services expert
Pick a date to speak with our team about the right tier for your infrastructure. We'll follow up to confirm.